Current Resume
Diego Guisande
Citrus Heights, CA | DGuisande873@gmail.com
Authorized to work in the US for any employer
Bachelor of Science in Business Administration, Concentration in Management Information Systems
California State University, Sacramento
VMware Certified Professional, Data Center Virtualization 2022
Candidate ID: VMW-02898959U-02848309
Introduction to Pointers and Memory Management, Coursera 2023
- Caltrans | Desktop Support Analsyt - Sacramento, CA
- December 2023 - Present
Serve as a Virtual Service Desk Agent and key IT support resource, resolving technical issues in a high-volume, remote environment while ensuring excellent customer service and fast resolution times.
Use problem-solving and software skills to streamline triage, reduce recurring issues, and boost team efficiency.
Collaborate on documentation, workflow improvements, and cross-team support initiatives.
Support system maintenance and automation to align IT services with organizational goals.
VMware Inc. | Technical Account Manager Sacramento, CA
July 2021 – April 2023
Lowered customers’ operational risk by 15% through environment health checks and best practice guidance.
Optimized VMware investments for multiple clients in higher education, state of California, and other industries.
Became an expert in vSphere virtualization software within a year, earning my VCP certification.
Developed python scripts to automate my knowledge management and give more time to my customers.
California Energy Commission | Student Assistant Programmer Sacramento, CA
August 2019 – July 2021
Created visualizations of California’s hydroelectric power plants with an interactive 3D mapping tool, resulting in enhanced accessibility advanced features.
Modernized legacy JavaScript to ES6 JavaScript; resulting in shortening codebase and reduce computational overhead of 3D visualizations.
Implemented ArcGIS API to query visualizations from cloud service, resulting in faster loading times and accessibility of the web page.
Straight Connector 3, ShapeSoftware Projects
Social Media Backend API: Full-Fledged PostgreSQL API with routes, serialization/deserialization, schema validation, and models.
API contains CRUD routes for users, and posts; while allowing for user authentication, and liking posts.
Smoothly integrates with PostgreSQL through SQL-Alchemy allowing for pythonic SQL queries.
Deployed through CI/CD pipeline in GitHub Actions and containerized with Docker.
Technology utilized: Alembic, Python, Linux CLI, Git, Amazon Cloud AWS, PostgreSQL, SQLAlchemy, Docker, Postman
AI-Photo Generator: A simple Vanilla JS Vite frontend application that queries a Node.JS API.
Utilizes the DALL-E API to receive queries based off the user’s image prompt.
Vite.js development tool allowing for hot module reloading and a fast development experience.
A Node.js Express Server that enables the API query with built-in error handling, and stateful loading capabilities.
Technology utilized: Node.JS, JavaScript, Typescript, Express web framework, Git, React, Go, Google Firestore, Next.js, Netlify.
Straight Connector 746771432, ShapeSkills
Languages: Java, Python, C++, SQL, TypeScript, JavaScript && Tools: Git, Pandas, React, Vim, PyTorch, Tmux, Flask, Astro && OS: Windows, Unix/Linux, Mac
Topics: Business Operations, Equity Derivative Analytics, SEO Marketing, Financial Analytics, Deep Learning